When Acceptable Service Turns Bad: A Hospitality Lesson

Dublin Airport Hilton: A hospitality experience gone bad. While I certainly didn't set out to do a review of an airport hotel, I felt that the lessons learned here could help others in the hospitality industry. ┬áIt is a fairly common problem in the hospitality industry to get service workers to learn how to recover … Continue reading When Acceptable Service Turns Bad: A Hospitality Lesson

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