A Lesson in Hospitality: How NOT to get new members at LA Fitness

A Hospitality Lesson for LA Fitness This morning my partner and I decided we would go to LA Fitness to take a yoga class. He's been a member for a long time and I keep talking about switching gyms so I figured I'd go as his guest and give it a try. We rode our … Continue reading A Lesson in Hospitality: How NOT to get new members at LA Fitness

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When Acceptable Service Turns Bad: A Hospitality Lesson

Dublin Airport Hilton: A hospitality experience gone bad. While I certainly didn't set out to do a review of an airport hotel, I felt that the lessons learned here could help others in the hospitality industry. ┬áIt is a fairly common problem in the hospitality industry to get service workers to learn how to recover … Continue reading When Acceptable Service Turns Bad: A Hospitality Lesson